Website Terms & Conditions
CLICK2CHOW (PTY) LTD
TERMS AND CONDITIONS (“TERMS”)
The “Site” will mean this website or mobile application which is owned and operated by Click2Chow Pty Ltd.
"Click2Chow", "We", "Us", or "Our" means: Click2Chow Pty Ltd is a Registered company in South Africa situated at 7 Impala Ave, Doornkloof, Centurion, Gauteng. Company Registration No. 2013/142467/07, VAT Number. 4950276461
an order you agree to be bound by the terms and conditions set out below if you
refuse to accept these Website Terms, you will not be able to order any
products from our Website
Please read these Terms carefully before ordering any products from this Website or using the Website otherwise. These Terms shall be deemed accepted by you upon you ordering products via this Website or you using this Website otherwise. If you refuse to accept these Terms, please leave this Website.
Click2Chow may revise these Terms at any time. Therefore, you should check the Terms before each order of products via this Website or use of this Website. You will be bound by the Terms in force at the time that you order products via this Website or use this Website.
2. CLICK2CHOW SERVICES
2.1 Click2Chow acts as an intermediary by operating this Website designating a variety of restaurants for you to order products from. The prices on Click2Chow may vary from the restaurant’s listed prices based and depended on the agreement between the specific restaurant and Click2Chow.
your order is taking longer than expected or you have any other problems with
your order, you can contact the Click2Chow support line on 086 999 0443.
You could also log a complaint by clicking on the button “contact us”. One of
our customer care advisers will contact you directly.
2.3 An important part of our quality control process is that consumers provide ratings and feedback on the Website to reflect their experiences with the Restaurants
3. HOW TO MAKE AN ORDER, PROCESSING OF ORDERS AND PAYMENT
3.1 Once you have selected your order from the menu of your chosen Restaurants, you will be given the opportunity to submit your order by clicking on the “proceed or check out” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “proceed” button. Once you have clicked on the “proceed or check out” button, you are bound to your order, input errors cannot be corrected and you will not be entitled to a refund. If at any time prior to you clicking on the “proceed” button, you decide that you do not wish to proceed with your order, you should close the application window.
3.2 Prices will be as quoted on this Website. These prices include VAT but may exclude delivery costs, which will be added to the total amount due (if you opt for delivery instead of collection), where applicable. A discount may apply to your order if you use a promotional code recognised by this Website and endorsed by Click2Chow
3.3 Payment for all orders must be by credit or debit card as stated on this Website.
3.4 On receipt of your order, Click2Chow will begin processing your order and we will send you notification by email or SMS that your order has been received and that your order is being processed. Where any payment you make is not authorised, you will be returned to the previous page on the Website and we shall not be obliged to provide the service.
This Website and material published on it (including without limitation photographs and graphical images) are protected by copyright laws and other proprietary laws around the world, and are owned by Clcik2Chow or its’s licensors. These contents may be used for designated the purposes of this Website only. All other use of contents is prohibited.
5. DATA PROTECTION
5.1 We are committed to protecting your personal data. All personal data that we collect from you will be processed in accordance with the applicable data protection laws.
5.2 When you visit the Website or make an order through the Website, you will be asked to provide personal data about yourself including your name, contact details, address and credit or debit card information. We also collect personal data about your usage of the Website and personal data about you from the messages you post to the Website and the e-mails or letters you send to us. Your personal data will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested, to bill you and to contact you were necessary. We will also use and analyse the personal data we collect so that we can administer, support, improve and develop our business and for statistical or analytical purposes. We may use your personal data to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
5.3 Further, we will submit your personal data to the Restaurants that you have placed your order for, the processors of your credit card payments and other third parties that provide support services for us. By submitting your personal data, you agree to these transfers, storing or processing. Click2Chow will take best effort measures to ensure that your personal data is treated securely.
5.4 The personal data you provide to us will be transferred to and stored on our servers in South Africa or at a destination within the Economic Area, and may be accessed by staff or outsourcing partners who act for us for the purposes set out in these Terms or for other purposes notified to you.
5.5 If you have consented, we may also share your information with carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out on this Website and/or amending your profile accordingly.
6. RULES OF CONDUCT
6.1 Apart from your personal data, any comments or material you transmit or post to this Website will be considered non-confidential and non-proprietary. You are prohibited from posting, uploading or transmitting to or from this Website any comments and material that breaches any applicable local, national or international laws; which may disrupt proper website operation; is unlawful or fraudulent; amounts to unauthorised advertising; infringes the intellectual property rights of another person; breaches third party personal rights; is defamatory, obscene or offensive material; promotes violence or discrimination – being a non-exhaustive list. Click2Chow is entitled to use or delete any of your comments and material at its full discretion without further enquiries. Further, Clcik2Chow is entitled to exclude a violator of these Terms from further access to the Website. Click2chow will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of this paragraph.
6.2 You will indemnify Click2Chow for all costs and damages, including legal fees, which it incur as a result of you breaching any of these rules.
7. LINKS TO AND FROM OTHER WEBSITES
7.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. Click2Chow has not reviewed all of these third party websites and is not responsible for these websites, their content or availability.
7.2 You may link to this Website, provided that you do so in a fair and legal way which does not damage Click2Chow’s reputation or take advantage of Click2Chow or suggests a form of association with Click2Chow where none exists. Click2Chow has the right to request the withdrawal of the link at any time.
8.1 Click2Chow cannot give any warranty that the food and beverages ordered from the Restaurants through this Website will be of satisfactory quality, in accordance with the descriptions on this Website, legal, available and delivered or collectable within the indicated time.
8.2 Whilst Click2Chow goes to great effort to display accurate information, item names, menus’, descriptions, prices, heat & allergenic warnings (including ingredients) and estimated times for deliveries on this Website, it may vary from the restaurants online and/ or in store listed information. If you are in doubt about anything, in particular allergy warnings or contents of a dish, it is best to confirm with our support line prior to ordering. Click2Chow is not responsible for the correctness of the information displayed on the Website.
8.3 While Click2chow tries to ensure this Website is normally available twenty four (24) hours a day, Click2Chow is not liable for temporary unavailability of the Website, the failure of individual or all website functions, or incorrect functioning of the Website.
Available ordering times may vary and subject to the restaurants opening and closing times as well as delivery operating hours on a specific day of the week.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we will take steps to protect your information, we
cannot guarantee the security of your data transmitted to and from the Website;
any transmission is at your own risk.
8.5 You are responsible for the security of your password that you used to register with this Website. Unless Click2Chow negligently discloses your password to a third party, Click2Chow will not be liable for any unauthorised transaction entered into using your name and password.
8.6 All liability of Click2Chow is hereby waived to the extent permitted by law.
9. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with South African. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the Republic of South Africa.
10. ADDITIONAL TERMS
10.1 If any provision or part of a provision of these Terms is found to be invalid, that provision shall be replaced by an economically equivalent provision and the remaining provisions of these Terms will remain in full force.
10.2 All communication of Click2Chow shall be deemed effective upon dispatch to the last address communicated by you to Click2Chow.
10.3 You may not transfer any of your rights or obligations under these Terms without our prior written consent. We may transfer any of our rights or obligations under these Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.